Privacy Policy

When you use our eshop, you trust us with your information. We understand that this is a big responsibility and we work hard to protect your information and put you in control.

Take a moment to read this Privacy Policy and find out how the company under the name "BINOPOULOS F&SIA OE" based in Evosmos, 45 Megalou Alexandrou Street , T.K. 56 224, Thessaloniki, tel. 2310 77 80 80, e-mail address info@bookstoys.gr (hereinafter the "Company" or "we" or "our"), acting as Data Controller, collects, stores, uses and generally processes the your personal data when you visit, register or use the Company's websites (hereinafter the "Websites") and its mobile applications (hereinafter the "Apps") as well as when you transact with its physical stores.

This Privacy Policy also describes how we use, share and protect your personal data, the choices you have regarding your personal data, and how you can contact us. For your questions regarding this Privacy Policy, but also any issue related to the processing of your Data and the exercise of your rights, you can contact the Data Protection Officer (DPO) of the Company at 45 Megalo Alexandrou Street, T. K. 56 224, Thessaloniki or to the e-mail address (email) info@bookstoys.gr.

Who we are

We have been in Evosmos Thessaloniki since 2008 where with great passion and dedication we are constantly looking for products based on quality, uniqueness and timelessness.

Always updated on new book titles, toys, gift items, stationery and consumables, we try to satisfy any desire of our customers.

At the same time, we propose, support and organize various creative activities, such as the children's reading club, painting and creative writing for children and adults, book presentations , but also decoupage workshops for adults.

Our online store is hosted on the website: https://bookstoys.gr.

1. DEFINITION OF PERSONAL DATA

The term "personal data", as used in this Policy, refers to information of the subjects of the data, i.e. natural persons, whether individuals or professionals, such as name, postal address, e-mail address, contact telephone number, etc., which can be used to identify a customer or site visitor.

2. DEFINITION OF PERSONAL DATA PROCESSING

Processing Personal Data is the collection, registration, organization, storage, adaptation, alteration, retrieval, information search, use, transmission to third parties, dissemination, association, combination, limitation, deletion and destruction of Personal Data of natural persons.

3. METHOD OF COLLECTION OF PERSONAL DATA

We collect information about you in the following circumstances, among others:

A. When you contact us directly, through our call center to request information about our products or when you visit our Website and Online Store and in order to a) register as a member of bookstoys.gr and open an Account in order to buy products from it, b) to buy products as a visitor of our website and c) to subscribe to our newsletter (to send informational/advertising material).

B. If you purchase a product directly from us through our salespeople who will contact you by phone or visit our store.

C. If you respond to our direct marketing actions, e.g. by filling in a response card or entering your data online on our website.

D. If your personal data is transmitted to us by other third parties.

Q. Occasionally, from third parties who may lawfully transmit to us information about you or whose records we may lawfully have access to.

F. If you provide personal data on behalf of a third party, you should ensure that said third party has previously been made aware of this Policy.

G. If you are under 16, you must not provide us with any information about yourself unless you have the consent of your parent.

H. Please help us keep your information up to date by notifying us of any changes to your personal data.

4. PERSONAL DATA WE COLLECT

The following categories of data about you may be collected and further processed through the various services and means of communication described in this Policy:

A. Contact Data ► e.g. name, phone numbers, e-mail address, billing address for the order and product shipment, date of birth, sheet, e-mail address, login password, postal code, etc.

B. Website Use & Communication ► how you use our website and whether you open or forward our communications.

C. Sales and Service Information ► information related to purchases, customer identification, support and repair services of our products, including complaints and claims. from bookstoys.gr no personal information about you.

We collect the above necessary information from you, which you provide us voluntarily.

5. PROCESSING OF PERSONAL DATA

We do not make decisions or profile based on automated processing of your data.

6. LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

For your data related to your above actions, the legality of their processing is therefore based on your consent.

7. PURPOSE OF PERSONAL DATA PROCESSING

The personal data you declare anywhere on the pages and services of the bookstoys.gr website are intended exclusively for reasons related to your transactions with us, communication with you.

bookstoys .gr operates in accordance with current Greek and Community legislation and keeps your personal data secure.

In summary, we only ask for as much information as we need so that you can enjoy a unique shopping experience: consistent delivery of the products you ordered, secure payment of your order and service based on your needs.

We therefore collect your information for our customer support and sales purposes.

In particular we collect the information you, for the purpose of registering as a member of bookstoys.gr, purchasing our products from our Online Store either as a member or as a guest, as well as registering for our newsletter.

8. NEWSLETTER

By subscribing to our website newsletter, you give us your consent to send you a newsletter and offers.

When collecting your personal data, we will always inform you which data is necessary in connection with a particular service.

We will use your personal data, preferences and transaction details to inform you via e-mail, internet, telephone and/or social media about related products and services, including personalized/personalized offers, discounts, etc. Of course you have the option to withdraw this consent at any time.

9. RECEIVERS OF THE DATA

Recipients of the Data are the absolutely necessary staff of the Company, who are committed to maintaining confidentiality. We may share or disclose your data when you have expressly requested it or when required by law.

10. PROCESSING

The Performers have agreed and committed to the Company:

to observe confidentiality,
not to send Data to third parties without the Company's permission,
to take appropriate security measures ,
to comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.

11. SHIPPING ABROAD

We do not send your data outside the European Union (EU). Your Personal Data is stored and processed only within the EU

12. PERIOD OF DATA PROCESSING AND STORAGE – PERIOD OF THEIR DELETE

The data provided by you will be kept/stored/processed by us only for as long as is necessary to fulfill the purpose for which you have communicated your data to us and in compliance with the written statutory provisions and the applicable legal framework . When the processing is performed on the basis of a contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise and/orsupport of legal claims based on the contract.

In particular, your data is kept from the receipt of the relevant consent, which is calculated from your voluntary provision of it on your part and after you have first taken note of the Terms of the Policy Privacy which is posted on the home page of our website (www.bookstoys.gr) and until you revoke it, e.g. by sending us a relevant request to the Company's email.

We limit access to your data, to the persons that it is necessary to use them for the specific purpose.

13. DATA SECURITY

We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures, while making every effort to secure and protect your data from any form of accidental or unfair processing.

These measures are reviewed and modified when deemed necessary.< br />
The processing of your Data in any way is allowed only to persons authorized by us, our employees and partners exclusively for the above mentioned purposes.

14. TRANSFER AND STORAGE OF PERSONAL DATA

All the necessary measures have been taken in our system for the security of your transactions. bookstoys.gr, for the best security of its customers, does not store or control card data. Payments by Credit, Debit or Prepaid card (Visa, MasterCard, etc.) are made through the National Bank e-commerce service. Your card is charged when you register your order in our online store.

15. YOUR RIGHTS AS A DATA SUBJECT

A. You have the right to access your personal data.

This means that you have the right to be informed by us if we are processing your data. If we process any of your retained data, you can request to be informed about the purpose of the processing, the type of your data we keep, to whom we give it, how long we store it, whether automated decision-making takes place, but also about your other rights, such as correction, deletion of data, restriction of processing and filing a complaint with the Personal Data Protection Authority.

B. You have the right to correct inaccurate personal data.

If you find that there is an error in any personal data held concerning you, you can submit a request to us to correct it.

C. You have a right to erasure/right to be forgotten.

You can ask us to delete your data if it is no longer necessary for the above mentioned processing purposes or you wish to withdraw your consent in the event that this is the only legal basis.

D. You have a right to portability of your data.

You can ask us to receive the data you have provided in human readable form or ask us to transfer it to another controller.

Q . You have the right to restrict processing.

You can ask us to restrict the processing of your data for as long as your objections to the processing are pending.

F. You have the right to object to the processing of your data.

You can object to the processing of your data or withdraw your consent and we will stop processing your data, unless there are other compelling and legitimate reasons that override your right.

16. HOW TO EXERCISE YOUR RIGHTS

For the above purposes, any request you may have should be addressed in writing to bookstoys.gr at info@bookstoys.gr.

For any question or suggestion or statement related to these matters, please contact us using the contact form.

In the above ways you can still contact us for more information on the progress of your requests.

17. WHEN DO WE RESPOND

We respond to your requests free of charge without delay, and in any case within (1) one month from when we receive your request. However, if your Request is complex or there are a large number of your requests we will inform you within the month if we need to obtain an extension of another (2) two months within which we will respond.

If the requests to you are manifestly unfounded or excessive in particular due to their repetitive nature, we may impose a reasonable fee, taking into account the administrative costs of providing the information or carrying out the requested action, or refuse to proceed with the request.

18. EFCOMPETENT LAW

We process your Data in accordance with the General Regulation on the Protection of Personal Data 2016/679/EU, and in general the applicable national and European legislative and regulatory framework for the protection of personal data.

19. YOUR RIGHT OF REFERENCE

You have the right to submit a complaint to the Personal Data Protection Authority tel. 2106475600, e-mail address (e-mail) contact@dpa.gr), if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data.

20. COOKIES POLICY

The site www.bookstoys.gr uses cookies for the best and personalized experience of its visitors, without storing identifiable information about them. The use of cookies (Google Analytics cookies) allows us to recognize and measure the number of visitors and to monitor the traffic of individual pages of our site in order to improve the content and adapt the site to the "habits" of visitors in navigation their. Thus, we are able to undertake an overall improvement of the way our site works, ensuring that visitors can better navigate it, can easily search and find what they need and can set their preferences for the site, where such possibility is given.

Cookies are small text files, which contain pieces of information about the user (random unique identification number, pages visited, date and time of visit, etc.) and which are stored in the browser (browser) of the user every time he visits a website. By using cookies, the site can offer the user personalized content and browsing experience, since the site will be able to store useful information for the user's browsing (in it), as well as read this information. Most browsers accept cookies automatically, however the user can block their creation by referring to the browser settings. Cookies are necessary for the user's account to function, although they are not necessary for every use of the site: for example, simple product search and comparison works without cookies.

More information about general use of cookies, but also the methods of blocking or limiting them, can be found on the websites http://cookiepedia.co.uk/all-about-cookies and www.allaboutcookies.org.

21. MODIFICATION OF THIS POLICY

We will update this Policy whenever necessary. If there are material changes to the Policy or the way we use your Personal Data, we will notify you either by posting a notice in a prominent place before the changes take effect or by any other convenient means. We encourage you to regularly read this Policy to know how your Data is protected.

The Company is the Data Controller of the Data it processes.

Our address is: 45 Megalou Alexandrou, 56224, Evosmos, Thessaloniki.

Email address: info@bookstoys.gr